PRIVACY POLICY

Effective Date: October 2, 2026

The Auracle Home (“Auracle Home,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information responsibly and in accordance with applicable laws of The Bahamas.

This Privacy Policy explains how we may collect, use, store, share, and protect personal information when you visit our website, contact us, request a consultation or quotation, purchase a product or service, or otherwise interact with The Auracle Home.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

  • Your name;

  • Telephone or WhatsApp number;

  • Email address;

  • Billing or service address;

  • Information about your home, property, or project;

  • Products or services you are interested in;

  • Consultation and quotation information;

  • Order, payment, and transaction information;

  • Communications between you and The Auracle Home;

  • Photographs or videos provided for assessment or project purposes;

  • Website usage and technical information; and

  • Any other information you voluntarily provide.

We aim to collect only information reasonably necessary for legitimate business purposes.

2. How We Use Your Information

We may use personal information to:

  • Respond to enquiries;

  • Schedule consultations or appointments;

  • Assess your home-resilience needs;

  • Prepare quotations, proposals, and recommendations;

  • Process and manage orders and payments;

  • Source, deliver, install, maintain, or support products and systems;

  • Communicate project updates;

  • Provide customer service;

  • Maintain business and transaction records;

  • Improve our website, products, services, and customer experience;

  • Detect or prevent fraud, misuse, or security concerns;

  • Meet legal, regulatory, accounting, or tax obligations;

  • Send marketing communications where appropriate; and

  • Carry out other purposes disclosed to you or reasonably connected with the service you requested.

3. Payment Information

Payments for The Auracle Home products or services may be received or processed through The Garden Kat for payment administration.

As a result, The Garden Kat may appear on payment instructions, receipts, invoices, transaction records, or financial statements associated with an Auracle Home transaction.

Where payments are processed through banks, payment processors, or other financial-service providers, those providers may process information according to their own privacy and security practices.

The Auracle Home does not intentionally collect or store full payment-card credentials where payment is handled directly by an independent payment processor.

4. Information About Your Property

Because our services may involve home assessments, installations, growing systems, water systems, power solutions, or other property-specific services, we may collect information concerning your property.

This may include photographs, measurements, access information, existing systems, household requirements, site conditions, or other information necessary to assess or complete the requested service.

Property information will be used for legitimate business and project purposes.

5. Photographs & Videos

We may photograph or record aspects of a project where reasonably necessary for assessment, installation records, troubleshooting, maintenance, documentation, or customer support.

We will not intentionally publish identifiable photographs or videos of a Client's private property for marketing purposes without appropriate permission.

Where permission is granted, approved project content may be used on our website, social media, portfolio, advertisements, or educational materials.

Clients may decline marketing use of their property images.

6. Website Information, Cookies & Analytics

Our website and its service providers may use cookies and similar technologies to support website functionality, understand website usage, improve performance, remember preferences, or measure marketing effectiveness.

Technical information collected may include browser type, device information, approximate location derived from technical data, pages visited, referring pages, and interaction information.

Where required, visitors may be given choices regarding non-essential cookies.

Your browser may also allow you to restrict or delete cookies.

7. Marketing Communications

Where permitted by applicable law, we may use contact information to communicate information about The Auracle Home's services, products, updates, promotions, or educational content.

You may request to stop receiving promotional communications from us.

Service-related communications concerning an existing order, payment, appointment, project, safety matter, or customer-service issue may still be sent where necessary.

8. When We May Share Information

We do not sell your personal information.

We may share information where reasonably necessary with service providers or professionals assisting us with legitimate business activities, including:

  • Payment processing;

  • Website hosting;

  • Delivery and freight;

  • Suppliers and manufacturers;

  • Installation or technical services;

  • Professional advisers;

  • Information technology or communications services; and

  • Other contractors or providers necessary to fulfil a Client's request.

We may also disclose information where required or permitted by law, to protect our legal rights, to investigate suspected fraud or misuse, or in connection with a legitimate business restructuring or transfer.

We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.

9. International Service Providers

Some suppliers, technology providers, website services, manufacturers, payment services, or other providers used by The Auracle Home may operate outside The Bahamas.

Accordingly, certain information may be processed or stored in another jurisdiction.

Where applicable, we will take reasonable steps appropriate to the circumstances when using third-party providers that process personal information.

10. Data Security

We take reasonable administrative, organizational, and technical measures appropriate to our business to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, electronic communication, online storage system, or method of transmission can be guaranteed to be completely secure.

Clients should avoid sending highly sensitive financial information through unsecured communication channels.

11. Data Retention

We may retain personal information for as long as reasonably necessary to:

  • Provide requested services;

  • Maintain project and warranty records;

  • Manage ongoing customer relationships;

  • Resolve disputes;

  • Maintain accounting and transaction records;

  • Meet legal or regulatory requirements; and

  • Protect legitimate business interests.

Information that is no longer reasonably required will be handled in accordance with applicable legal obligations and our business practices.

12. Accuracy & Access

We encourage Clients to provide accurate and current information.

Subject to applicable law, you may contact us regarding personal information we hold about you and request that inaccurate information be corrected.

Other rights concerning personal information may also apply under Bahamian law depending on the circumstances.

13. Children's Privacy

The Auracle Home's products and services are intended primarily for adults and homeowners.

We do not knowingly seek to collect personal information directly from children through our website for commercial purposes.

If we become aware that personal information concerning a child has been collected in circumstances where it should not have been, we will take appropriate steps consistent with applicable law.

14. Third-Party Websites & Services

Our website may contain links to websites, platforms, manufacturers, suppliers, social-media services, or other third parties.

The Auracle Home is not responsible for the privacy practices, security, or content of independent third-party services.

We encourage users to review the privacy policies of third parties before providing them with personal information.

15. Legal Requirements

We may collect, retain, use, or disclose information where reasonably necessary to comply with applicable laws, court orders, regulatory requirements, lawful government requests, or other legal obligations.

Nothing in this Privacy Policy is intended to restrict any privacy or data-protection right that cannot legally be excluded.

16. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website, technology, or legal obligations change.

The current version will be published on our website with its effective or updated date.

17. Contacting The Auracle Home

Questions, concerns, or requests relating to this Privacy Policy or the handling of personal information may be submitted directly to The Auracle Home through our official contact channels.

The Auracle Home
The Bahamas
Website: theauraclehome.com

18. Acceptance

By using our website or voluntarily providing personal information to The Auracle Home, you acknowledge that you have reviewed this Privacy Policy.

Where consent is legally required for a particular use of personal information, we will seek that consent as appropriate.