REFUND, EXCHANGE & CANCELLATION POLICY

Effective Date: October 2, 2026

At The Auracle Home, many of our products and services are selected, sourced, ordered, customized, or prepared specifically for an individual Client and property. For this reason, our refund and cancellation policy differs from that of a traditional retail store.

This Policy should be read together with our Terms & Conditions.

1. General Policy

All sales and payments are generally considered final once The Auracle Home has incurred costs, ordered products, committed resources, reserved services, or begun work on the Client's behalf, except where otherwise agreed by The Auracle Home or required by applicable law.

Where appropriate, The Auracle Home may offer an exchange, replacement, service credit, or credit toward another Auracle Home product or service instead of a cash refund.

Nothing in this Policy limits any refund, remedy, warranty, or consumer right that cannot lawfully be excluded under the laws of The Bahamas.

2. Deposits

A minimum deposit of 50% is generally required to confirm an order, project, or installation.

Certain custom, imported, special-order, or equipment-intensive projects may require a deposit of up to 80%.

The applicable deposit will be communicated before payment.

Deposits secure project planning, procurement, equipment, materials, ordering, scheduling, and other commitments associated with the Client's project.

Once The Auracle Home has incurred costs or obligations in reliance on the Client's confirmation, the corresponding portion of the deposit may become non-refundable, to the extent permitted by law.

3. Client Cancellations

Clients who wish to cancel an order or project should contact The Auracle Home as soon as possible.

If cancellation occurs before products have been ordered, services performed, resources committed, or other costs incurred, The Auracle Home will review the circumstances and determine what portion, if any, of the payment remains eligible for refund or credit.

If products have already been ordered, imported, customized, prepared, shipped, or otherwise committed to the Client's project, amounts covering those costs and commitments will generally not be refundable.

4. Special-Order, Imported & Customized Products

Products specifically sourced, imported, configured, customized, or ordered for a Client are generally final sale once the applicable order or commitment has been placed, except where required by law or expressly agreed otherwise.

This is because these products may not be reasonably returnable to the supplier or suitable for another Client.

5. Installed, Opened or Used Products

Products that have been installed, used, opened, materially altered, damaged after delivery, or incorporated into a Client's property generally cannot be returned for a change of mind.

This does not affect applicable rights relating to defective goods, incorrect products, warranties, or other rights that cannot lawfully be excluded.

6. Exchanges & Auracle Home Credit

Where a cash refund is not available, The Auracle Home may, at its discretion and where appropriate, approve:

• An exchange for another suitable product;

• Replacement equipment;

• Credit toward another Auracle Home product;

• Credit toward another Auracle Home service; or

• Another reasonable solution agreed with the Client.

Any approved credit may be subject to conditions communicated to the Client at the time it is issued.

7. Defective, Damaged or Incorrect Products

Clients should inspect products as soon as reasonably possible following delivery or installation and notify The Auracle Home promptly if an item appears damaged, defective, or materially different from what was agreed.

We may request photographs, videos, serial numbers, packaging, diagnostic information, or other reasonable evidence to assess the issue.

Depending on the circumstances, available remedies may include troubleshooting, repair, replacement, manufacturer-warranty assistance, exchange, credit, or refund where required by applicable law.

8. Manufacturer Warranties

Some products are covered by warranties issued by their manufacturer or supplier.

Manufacturer warranty claims may be subject to the manufacturer's own procedures, exclusions, documentation requirements, and time limits.

The Auracle Home may assist Clients with applicable warranty matters where reasonably possible, but we cannot guarantee that a manufacturer will approve a particular warranty claim.

9. Consultation Fees

Consultation fees compensate The Auracle Home for time, assessment, research, recommendations, and professional services.

Once a consultation has been completed or substantially performed, the consultation fee is generally non-refundable except where otherwise required by law.

10. Installation & Service Fees

Fees for installation, assessment, maintenance, troubleshooting, design, planning, sourcing, or other services are generally non-refundable once the applicable service has been performed.

Where only part of a service has been completed, any refund, credit, or outstanding amount will be determined based on the work performed, commitments made, costs incurred, the applicable agreement, and applicable law.

11. Appointment & Installation Cancellations

Clients should provide reasonable notice if they need to reschedule an appointment or installation.

Repeated cancellations, late cancellations, failure to provide access to the property, or failure to prepare the site as agreed may result in rescheduling charges or loss of amounts associated with costs already incurred.

Any applicable rescheduling charge will be communicated to the Client.

12. Delivery & Shipping Costs

Delivery, freight, customs, brokerage, shipping, handling, and similar costs already incurred on a Client's behalf are generally non-refundable unless the circumstances or applicable law require otherwise.

Additional shipping or delivery costs associated with an approved exchange may be the Client's responsibility unless the exchange results from an error attributable to The Auracle Home or applicable law requires otherwise.

13. Change of Mind

A change of mind, change in preference, change in personal circumstances, or decision that a properly supplied product or service is no longer wanted does not automatically entitle a Client to a refund.

Where possible, we may consider an exchange or Auracle Home credit, particularly where the product remains unused, uninstalled, undamaged, and suitable for resale.

Approval remains subject to the circumstances and applicable law.

14. Project Changes

If a Client requests changes after equipment has been ordered or work has begun, additional costs may apply.

Payments already committed to the original equipment, materials, labour, or services may not be transferable to the revised project where those costs cannot reasonably be recovered.

Any additional cost will be communicated before proceeding where reasonably practicable.

15. Payments Processed Through The Garden Kat

Payments for The Auracle Home transactions may be received or processed through The Garden Kat for payment administration.

Accordingly, The Garden Kat may appear on receipts, payment instructions, bank records, invoices, or transaction statements.

Any approved refund, credit, adjustment, or other payment-related remedy may also be administered through the applicable authorized payment channel.

16. Processing Approved Refunds

Where a monetary refund is approved or legally required, processing times may depend on the original payment method, financial institution, or payment provider.

The Auracle Home is not responsible for additional processing time caused by a bank or independent payment provider after funds have been released by us.

17. Fraud, Abuse & Unauthorized Returns

The Auracle Home reserves the right, subject to applicable law, to refuse a return, exchange, credit, or refund request involving suspected fraud, misuse, intentional damage, unauthorized alteration, false information, or abuse of this Policy.

18. Applicable Law

This Policy is governed by the laws of the Commonwealth of The Bahamas.

Nothing contained in this Policy is intended to exclude, restrict, or replace a consumer right or remedy that cannot lawfully be excluded.

19. Contact Us

Questions regarding cancellations, exchanges, returns, warranty concerns, or refund requests should be submitted through The Auracle Home's official contact channels.

Please include sufficient information for us to identify the applicable order, payment, or project.

The Auracle Home
The Bahamas
Website: theauraclehome.com